What payment methods are accepted?
We accept payments by Visa, MasterCard, and American Express in all regions. The full amount will be charged when we receive your order. Deia does not store customers’ payment card details for security purposes.
Deia operates in CAD (Canadian Dollars). We are not responsible for currency changes, and your bank determines the exchange rate that appears on your credit card statement.
How can I apply a discount code?
You will be able to enter your discount code at Check out.
Discount codes cannot be combined with other campaigns or additional discounts. Discount codes are subject to expiration and are only applicable within the set date range. Discount codes can therefore not be applied to past or future orders that fall outside of the voucher’s valid dates. Promotions are not applicable on past orders.
Can I cancel or amend my order?
If you need to adjust or cancel your order, please immediately send an email to [email protected] with your request. Once orders have been dispatched we are unfortunately not able to make amendments, but we always do our best to accommodate whenever possible.
Once the order has been placed, we will send you an order confirmation, followed by a tracking email once the package has been sent.
We cannot reroute packages once they have been shipped, so please ensure your shipping details and personal information are accurate at the time of checkout.
We ship to Canada and U.S and also offer free local pick-up in Downtown Vancouver. We regret that we are currently not offering delivery to other countries. If you would like to inquire a special order, please contact us at [email protected] and we will try our best to accommodate.
Standard handling time for all items is 1-3 business days and is not inclusive of the shipping timeframes provided below. These timeframes are approximate and do not account for shipping delays. Occasionally, shipments may fall outside the listed timeframes if an item is considered oversized or specialty.
Local Orders (BC)
$15.00 CAD Standard, 6–12 business days
Free local pickup, 1–3 business days
Free shipping on orders over $100 CAD
Canadian Orders
$17.00 CAD Standard, 6–12 business days
Free shipping on orders over $150 CAD
US Orders
$17.00 CAD Standard, 10–14 business days
Free shipping on orders over $150 CAD
* Please note that these timeframes apply to in-stock items. Made to order and pre-order items ship with different timeframes as specified on the product page. We do not guarantee that all the items available at deia-shop.com are in stock at the time of your order. If we are out of stock of any items in your order, we will contact you by phone or by e-mail.
Can I pick-up my order?
Deia is currently offering free local pick-up in Downtown Vancouver. Further instructions for pick-up and dates will follow by e-mail. We will try our best to accommodate pick-up date and time.
Within the 10 days following the delivery of your order, you may request a return and refund of regular price items, excluding consumable items. Please see more details on the Shipping & Returns tab.
Deia currently only operates online. All shipping is made in Vancouver, BC.
How can I contact customer care?
You can get in contact with us by email at [email protected] or via our Contact form and we will try our best to respond within 24 hours.
Shipping and Handling
All orders will be processed, packed and shipped as quickly and carefully as possible from Vancouver BC, Canada.
We ship to Canada and U.S and also offer free local pick-up in Downtown Vancouver. We regret that we are currently not offering delivery to other countries. If you would like to inquire a special order, please contact us at [email protected] and we will try our best to accommodate.
Upon receipt of payment, we will prepare and ship your order within 1 – 3 business days, pending availability and credit verification, unless otherwise noted. Once processed, we will email you a notification that your items have shipped and also provide you with the tracking information.
Deia aims to offer accurate shipping times but cannot take responsibility for shipping delays, lost, stolen or damaged packages caused by weather conditions, local delivery errors or delays while crossing international borders. Delivery times will vary by destination. Fees incurred from rejected packages will be the responsibility of the buyer and will not be refunded or reimbursed by Deia for any reason.
Taxes and Duties
Customers are responsible for all importing costs including but not exclusive to import taxes, duties, brokerage fees etc.
Shipping Rates
Local Orders (BC)
$15.00 CAD Standard
Free local pickup
Free shipping on orders over $100 CAD
Canadian Orders
$17.00 CAD Standard
Free shipping on orders over $150 CAD
USA Orders
$17.00 CAD Standard
Free shipping on orders over $150 CAD
Refund Policy
You may return your regular priced item for a refund, exchange, or store credit by sending it back to us within 10 days of the delivery date, as noted in the tracking details. Consumable items (such as candles, fragrances, soap, and room spray) and printed matter (such as books and magazines) are not eligible for refund and considered final sale. The item we receive must be in original condition with attached tags and original packaging. If the item we receive does not meet these specifications, it will be sent back to the customer at their cost. Money will be refunded in the same manner in which it was purchased.
To start your return, please contact us directly at [email protected] with your order number and the item(s) you wish to return, exchange, or receive store credit for. Further instructions will be provided at that point.
The customer will be responsible for all return shipping costs, plus any duties and/or taxes that may be incurred upon return shipping. Return shipping costs, duties, taxes and all related fees are non-refundable and will be subtracted from the order refund.
In the unfortunate event of the merchandise being damaged during transit, or in the case of defective merchandise, please let us know within 3 days by contacting us directly at [email protected]. Be sure to include a photo of the damage/defect and a detailed description in your damage claim. We will assess the issue and move forward accordingly, depending on the situation.
Terms & Conditions
By confirming your order on “www.deia-shop.com” you are accepting of these terms & conditions and a binding agreement is entered into. When we have received your order, you will receive an e-mail confirming it from us. In the unlikely event that any of the goods from your are no longer available, we will advise you of this via email and give you the opportunity to cancel or amend the order. Please note that we reserve the right to cancel any orders placed as we see fit, in such instances where fraud is suspected or all items are unavailable. We will notify you by email as soon as possible of any such cancellation.
Payment Policy
All prices in Canadian Dollars. Customers are responsible for all importing costs including but not exclusive to import taxes, duties, brokerage fees etc. If you have any problem checking out, please email us at [email protected].
Tax and Duties
Listed prices exclude any duties, taxes or shipping costs unless specified. Canadian orders are subject to full sales taxes, depending on your province.
Lost and Damaged Items
Deia shall not be held liable for any direct or indirect damages done by any services provided. Any damage caused during shipment is the responsibility of the postal service/courier. We do not assume any responsibility for lost or stolen items.
Payment Error Troubleshooting
If you are attempting to checkout and receive the following error message ‘transaction cannot be processed’ please contact your bank in order for them to authorize the transaction.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Who We Are
Deia (“us”, “we”, or “our”) operates the https://www.deia-shop.com website (the “Service”).This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Collecting Personal Information
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email Addresss
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We’ll use this information for purposes such as to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
If you leave a comment, the comment and its metadata are retained indefinitely. When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Your Rights
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like to exercise these rights, please contact us at [email protected].
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We accept payments through Stripe. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.
Contact
If you have any questions regarding privacy-specific concerns, please e-mail us at [email protected].